In short: Tasks are how your Success Manager and the Maintena team keep the work on your site organised. Every job gets a priority, a due date, and a status, so nothing slips through the cracks.
What it is
Tasks is the shared to-do list for the work happening on your site.
When your Success Manager or someone on the Maintena team takes on a piece of work, whether it is a fix, a follow-up, or a planned improvement, it becomes a task. Each task has a clear owner, a priority, and a due date, and it moves through simple stages until it is done.
You do not manage this list yourself. It is the tool your team uses to make sure the right work happens on time. Think of it as the engine room behind the calm surface you see in your reports and your Health Score.
How it works
Every task is a small, self-contained record: what needs doing, why it matters, who owns it, and when it is due.
What a task holds
| Detail | What it means for you |
|---|---|
| Title and description | A plain summary of the work and any context behind it. |
| Priority | How urgent the work is, from routine to time-critical. |
| Owner | The team member responsible for getting it done. |
| Due date | When the work is expected to be finished. |
| Status | Where the task is in its life, from not-started to done. |
| Notes | A short record of how the work was resolved. |
Priority levels
Priority tells your team what to pick up first. Higher-priority work, like anything affecting whether your site is reachable, rises to the top of the queue.
| Priority | Typical use |
|---|---|
| Low | Routine housekeeping, no time pressure. |
| Medium | Standard work to complete in the normal course. |
| High | Important, should be handled soon. |
| Critical | Urgent, handled ahead of everything else. |
The life of a task
A task moves through a few clear stages:
- Pending. The work has been logged and is waiting to be picked up.
- In progress. Someone on the team is actively working on it.
- Completed. The work is finished, with a resolution note recorded.
Your team's queue is ordered so that the most pressing work surfaces first: open tasks before finished ones, higher priority before lower, and the soonest due date at the top. If a task passes its due date, it is flagged as overdue so it does not get forgotten.
A trail you can trust
Every time a task changes status, that change is written to your account's activity record. So there is always a history of what was done and when, which feeds the accountability you see across Maintena.
What you need to do
Nothing. This is the good news.
Tasks is a behind-the-scenes tool for your Success Manager and the Maintena team. There is no setup, no configuration, and no cost tied to it. You do not need to log work, assign owners, or chase due dates yourself. That is exactly the job your team does for you.
If you want visibility into what has been worked on, the best places to look are:
- Your regular reports, which summarise the state of your site.
- Your support tickets, where you can raise anything you would like the team to look into.
Anything you flag through support can become a tracked task on your team's side, so a request does not get lost after the first reply.
Good to know
- This is your team's workspace, not a customer dashboard. You will not see the raw task queue yourself. What you see is the outcome: work getting done, reflected in your reports and your site's health.
- Notes are a summary, not a chat log. When a task is resolved, the team records how it was handled. It is a snapshot of the fix, not a running conversation.
- No charges attached. Tasks adds nothing to your bill. It is simply how work is organised. For anything about your plan, see billing and subscriptions.
On the roadmap
The features below are designed and built into Maintena, but they are not switched on yet. We are being upfront so you know what is coming without over-promising what is live today.
- Tasks raised automatically from monitoring. Maintena is designed so that a monitoring finding can open a task on its own, without anyone having to spot it first. Planned triggers include a Health Score dropping too low, an SSL certificate getting close to expiry, downtime being detected, and outdated plugins piling up.
- Smart, no-noise handling. These auto-raised tasks are designed to go straight to your account manager and to be de-duplicated, so one ongoing issue creates a single task to work through rather than a flood of repeats. Each would carry a short deadline so it gets attention quickly.
When this is live, it will make an already-attentive process even faster: the moment monitoring spots something, the work to fix it is already on someone's list. Until then, your Success Manager and the Maintena team track this work by hand, which is live today.